Contracts Manager


Better Together are looking for a Contracts Manager to work with a highly established training company in the Nottinghamshire area.


Provide operational leadership and management for all aspects of contracting and training delivery activities in accordance with funding/regulatory/awarding body organisation requirements. Provide operational management of the Company Contracts Team to ensure that they exceed the expectations and requirements of OFSTED, SFA, Matrix and any other applicable contractual or legal requirements. Maintain quality standards to ensure learners receive appropriate and high quality training. Develop an efficient and motivated workforce. Manage the Businesses Contracts and Delivery teams to ensure sub-contractors are supported and performance managed in line with agreed contract and profiles and that dedicated delivery is of a consistent high standard. The Company in question is a small but diverse business and the post holder must be flexible and be willing to adapt to business needs.


Operational Contract Management

Purpose and main areas of responsibility

Manage all allocated contracts to ensure all funding requirements are met. Monitor the quality and performance of subcontractors ensuring that the business meets/exceeds the contractual requirements. Manage the achievement of contractual budgets, profiles and finances.


  • Produce weekly, monthly and quarterly reports and dashboards to show performance and remedial measures and impacts
  • Work with budget holders to ensure that each project/contract has set budgets and KPIs and monitor through contract review meetings, monthly and quarterly reports and close action planning to achieve/exceed profile and KPIs
  • Maintain accurate contractual and performance records and follow a tight performance management process for all aspects of Business contracts and quality commitments
  • Ensure signed contracts are in place for each project/contract and regular and accurate profile/contract variations are issued and recorded
  • Meet with the Chief Executive and Contracts Team to review all company projects/contracts against performance, budget and audit requirements;
  • Monitor the financial health of all subcontractors and publish annual payments and management fees
  • Ensure monthly payments are accurate and in line with the businesses contractual criteria
  • Prepare action plans following all meetings and maintain close follow up and actioning of all plans and keep detailed records of such
  • Produce performance reports and associated plans to address performance issues – report to the company’s board as required
  • Carry out reconciliation of the overall profile to ensure that the contract remains within its tolerance rate
  • Produce contract/profile variations as and when needed
  • Ensure contract tracking and monitoring is in place
  • Manage monitoring identifying trends, underperformance and good practice
  • Ensure monthly contract performance figures are completed
  • Ensure that all data information is input on to PICS, and a timely upload to The Skills Funding Agency is conducted monthly or as required
  • Lead on The Hub and ensure that all contractual data is analysed and circulated
  • Manage, develop and coordinate the Contracts Team to provide efficient and effective project/contract Management to achieve overall and departmental objectives through performance development
  • Liaise with representatives of all funding organisations and stakeholders as required
  • Manage, develop and review strategies, policies and procedures for contract management to deliver high quality provision
  • Work with the CEO to procure high quality provision and to draw up contracts with all Subcontractors ensuring compliance with quality and audit standards
  • Manage subcontractor relationships and the quality of provision through contract reviews and quality monitoring visits to subcontractors, learners and employers
  • Improve subcontractor provision through:
  • Analysis of data and use of the findings to inform decision making
  • Benchmarking of Subcontractors against each other and national standards
  • Agreeing and monitoring timescales and action plans with Subcontractors and take appropriate remedial/recovery actions
  • Sharing good practice through case studies and subcontractor meetings
  • Contribution of quality monitoring findings to contract monitoring ensuring that the contractual requirements are met to provide information and to meet with the funding organisation
  • Ensuring audit requirements and recommendations are met by the company and its subcontractors
  • Identification of development opportunities for subcontractors and the Business
  • Delivering training/capacity building events for the company and its subcontractors
  • Develop and monitor action plans to secure rapid improvements
  • Implement and inform subcontractors of contractual requirements, obligations and implications (inc. Health, Safety, Safeguarding, Prevent Duty and minimum requirements for all trainers and assessors)
  • Manage the process for the collation of data/information from subcontractors – weekly, monthly and quarterly
  • Manage the funding organisations Employer and Learner Feedback process on a quarterly basis.
  • Working with the Contracts Team to ensure that the subcontractors work with their employers and learners to complete all elements of the learning programme in a timely manner
  • Manage the company Learner and Employer Voice by collating feedback and analysing the information for decision making
  • Ensure the business and its partners remain ‘inspection ready’ at all times and develop strong challenge for all company funded provision to secure a minimum grade 2 at inspection
  • Represent CEO when requested and attend company board and finance meetings
  • Contribute to the Strategic Planning process of the company.
  • Manage the delivery of all company funded provision working with a team of assessors
  • Build strong relationships with employers to ensure the businesses own provision grows in line with agreed targets
  • Manage the delivery of company provision to maintain exceptional high quality and timely achievements
  • Implement quality standards through ISO 9001

Quality Management Purpose and main areas of responsibility


  • Provide accurate and timely management information on progress of Quality Monitoring findings to the Management Team
  • Oversee the internal and external audits of all company contracts
  • Manage and support the Quality and Compliance Co-ordinator to strengthen the quality of company contracts
  • Oversee the company’s Equality, Diversity, Prevent Duty and Safeguarding Strategy
  • Carry out investigations (where required) with appropriate funding organisations
  • Manage the company’s internal quality systems and procedures
  • Manage the company Quality Manual ensuring all relevant policies, procedures and processes are updated
  • Work closely with company staff and members to ensure that they meet and exceed the Quality Assurance standards required by the SFA, OFSTED, and any other contractual or legal requirements which apply
  • Manage quality improvement projects including Peer Reviews
  • Attend networking events on behalf of the company making presentations to promote Work Based Learning and the role of quality
  • Manage the company feedback systems including the management of the Compliments and Complaints Process    

Essential Skills and Qualities:

Person Specification


  • Extensive experience of SFA Contract Management including profiles and remodelling of provision
  • Experience of a recent Ofsted inspection (within 3 years)
  • Current knowledge of SFA and other funding streams
  • Good understanding of current education, training and work based learning
  • Working knowledge of Quality Assurance systems and procedures
  • Strong understanding of Minimum Contract Levels and the implications of the changes for company and its subcontractors
  • Data Management to ensure that data analysis is used to produce reports and manage the provision from PICs or similar MI system
  • Ability to work collaboratively within a relevant education or training setting
  • Leading and managing the production, delivery and monitoring of action plans taking appropriate remedial/recovery action
  • Report preparation and presentation to a range of stakeholders
  • Budget management
  • Excellent organisational ability and coordination skills
  • Ability to manage own work and take initiative within a team to motivate and influence others
  • Excellent networking skills and customer liaison experience
  • Project management experience
  • Experience of unsupervised working and using own initiative
  • Work effectively and efficiently to reduce resource costs
  • Flexible to work with a range of different projects and organisations
  • Ability to use Microsoft Excel/Word/Outlook and WebEx to prepare and present contract data and other information
  • Enthusiastic, self-motivated and outgoing
  • Hold full clean driving licence and able to travel for contracts and other meetings/events


  • Level 4 professional qualification
  • Management qualification at Level 3 and/or 4
  • Teaching qualification at level 4 or recognised experience
  • Strong CPD record


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